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Resources

Knowledge Base

Here’s your go-to help center with tutorials, guides, and step-by-step walkthroughs.
SYSTEM OVERVIEW
HostManage
HostConnect
D.O.R.A.

Overview

How to contact guests with WhatsApp in HostPlatform

How to download check-in/check out list

Booking Form

Why does the unit not appear after select dates

How to insert offline/walk in booking

How to block dates from booking form

How to collect/refund deposit

How to set up Owner’s Reporting and Assign to Existing Service Package

Multi Calendar

How to block multiple units in one go

How to change Reservation to Different Property

How to Filter reservations by Status

Check for Reservation Creation Date and Booking ID from Booking Platform

How to block dates

How to block dates for maintenance

How to update room rates/pricing

Reservation

How to add additional charges to existing reservations

How to download a reservation report

How to download/print reservation Invoice/Quotation/Guest Registration Card/Refund Deposit

How to delete reservations

Rate Modifier

How to use a Rate Modifier

How to add an offline booking discount

Host

How to upload a company logo

Billing

How to make payment for HostPlatform subscription bill

How to download HostPlatform payment invoice

Users

How do I create a user/owner/operator account

How to update Users permissions

How to update User’s Role Type

Could I give permission for owners to view reservations

Listing

Why did the fixed operation costs didn’t calculated for some reservation

How to update unit number/room type name/property name

How to update max occupancy amount

How to create a new listing (Unit/Room type/Property)

How to move/change/update units to a different room type

Reporting

How to download reporting

How to update max occupancy amount

  1. Go to Listing
  2. Choose a unit
  3. Click on Room Type
  4. Update Max occupancy under Basic Information
  5. Scroll to the bottom & Save under Room Type

    Notes    : Do remember to click save after you update in each option.
    E.g. Info updates under unit, scroll to the bottom and save under unit.
    Changes will not be saved/updated in HostPlatform if save in different module.